Effective date: August 5, 2026

Terms of Service

These terms describe the basic conditions for using services provided by Optima Integrations. Project-specific agreements, proposals, or statements of work may include additional terms.

Optima Integrations is a Costa Rica-based technology services company focused on practical automation, business systems integration, and AI-assisted workflows.

Services

Optima Integrations designs, builds, and supports business software integrations, automation workflows, AI-assisted processes, messaging workflows, and cloud-based operational tools.

Customer responsibilities

Customers are responsible for providing accurate instructions, maintaining lawful rights to the data and systems they connect, obtaining required consents, and using automation in compliance with applicable laws and platform policies.

Messaging platform use

Customers who use WhatsApp Business or other messaging integrations must comply with the applicable platform terms, template rules, opt-in requirements, privacy obligations, and acceptable use policies. Optima Integrations may suspend or refuse configurations that appear abusive, unauthorized, or non-compliant.

Customers are responsible for ensuring that message recipients have an appropriate relationship with the business or have otherwise provided the authorization required for the message type being sent.

Human oversight

AI-assisted workflows are designed to support business teams, not replace required human judgment. Customers remain responsible for reviewing important outputs and decisions.

Availability and changes

We aim to provide reliable services but do not guarantee uninterrupted availability. Services may change as customer needs, third-party APIs, security requirements, or platform rules evolve.

Contact

Questions about these terms can be sent to gabrielblanco@optimaintegrations.onmicrosoft.com.